If you bought Crepe Erase hoping for smoother skin and were left disappointed, you’re not alone. In fact, so many people felt misled by the product’s advertising that a major class action lawsuit was filed against its maker, Guthy-Renker.
The good news? A Crepe Erase lawsuit settlement has been reached to resolve these claims. If you purchased these products, you could be eligible for a refund.
This guide cuts through the confusion. We’ll break down exactly what the Crepe Erase class action lawsuit was about, who qualifies for a payment, and most importantly, how you can file a claim to get your money back.
What Is the Crepe Erase Class Action Lawsuit About?
Let us come to the point. This was not a lawsuit that concerned the danger of the product. In its place, it concentrated on the marketing promises.
The Core Allegations: False Advertising and Deceptive Marketing
The plaintiffs in the case made serious false advertising allegations. They argued that Guthy-Renker made specific scientific claims about Crepe Erase that couldn’t be backed up.
You might have seen ads claiming the products were “clinically proven” to work or had a unique “proprietary formula” that could “erase” crepey skin. The lawsuit challenged these very statements, calling them deceptive practices designed to trick consumers into buying.
The Official Case: Burns v. Guthy-Renker, LLC
Every legal action needs a formal name. This one is officially known as Burns v. Guthy-Renker, LLC. It was filed in the U.S. District Court for the Central District of California under Case Number 5:19-cv-00994.
Knowing the official details helps you verify everything we’re saying. It shows this is a real, legitimate legal proceeding, not just internet gossip.
The Company’s Response: Denial of Wrongdoing
It’s important to understand that settling a lawsuit doesn’t mean a company admits guilt. In this case, Guthy-Renker has denied any wrongdoing or false claims.
They decided to settle the class action lawsuit to avoid the continued cost and distraction of a lengthy court battle. For consumers, however, the outcome is the same: a chance to get a refund.
Who Is Eligible for a Crepe Erase Settlement Refund?
So, does this mean everyone who ever bought Crepe Erase gets a check? Not quite. There are specific rules for eligibility.
The settlement class includes all persons in the United States who purchased Crepe Erase products for personal use between a specific set of dates. The exact dates are defined in the settlement agreement, which you can find on the official settlement website.
If you bought within that timeframe, you are likely a class member and can file a claim.
What Products Are Included?
The settlement covers most Crepe Erase products purchased directly from the company or its retailers. This generally includes popular items like their flagship “Smoothing System” and various body treatments.
A Timeline of the Crepe Erase Lawsuit: Key Milestones
Legal processes can move slowly. This timeline helps you see the big picture and understand where we are now.
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2019: The Crepe Erase lawsuit is initially filed by consumers.
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2022: The parties involved reach a preliminary settlement agreement for $5 million.
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Final Fairness Hearing: A judge holds a hearing to finally approve the settlement as fair.
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Claim Form Deadline: This is the absolute final date by which you must submit your claim form. Missing this date means you give up your right to a refund.
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Settlement Checks Mailed: After all claims are processed and any appeals are resolved, settlement checks are sent out. This can take several months after the deadline.
How to File Your Claim: A Step-by-Step Guide
Ready to get your refund? The process is straightforward if you follow these steps.
Step 1: Gather Your Information
Before you start, try to find any proof of your purchase. This could be:
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An email order confirmation
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A receipt from a retail store
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A credit card or bank statement showing the charge
Having this will make filling out the claim form much easier.
Step 2: Access the Official Claim Form
This is the most critical step. You must use the official claim form from the settlement administrator. Be wary of third-party sites offering to “help” you file for a fee—you shouldn’t have to pay to claim your refund.
We recommend going directly to the official settlement website (often something like CrepeEraseSettlement.com) to find the form and get the most accurate information.
Step 3: Fill Out the Form Accurately
The form will request your personal data and information on your purchases of Crepe Erase. Complete it with care and ensure that you do not miss out on anything to avoid time wastage.
Step 4: Submit Before the Deadline
Don’t wait! Submit your form well before the claim deadline. Mailing it at the last minute risks it not arriving on time.
What to Do If You Don’t Have Proof of Purchase
Lost your receipt? Don’t panic. You can still file a claim. You will likely need to provide a sworn statement detailing your purchase, including the approximate dates and products you bought. The claim form will have instructions for this exact situation.
How Much Money Will You Get From the Settlement?
This is the million-dollar question—or in this case, the five-million-dollar question.
The total settlement amount is $5 million. However, your individual payment depends on a few things:
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How many products you claim
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How many people overall file claims
The settlement outlines a base amount per product. However, if the total value of all valid claims exceeds the settlement fund, payments might be reduced on a pro-rata ( proportional) basis. The court-approved plan will determine the final payment per product.
Missed the Deadline? Here’s What You Can Do
Deadlines in class action settlements are notoriously strict. If you missed the deadline to file a claim, you will almost certainly not receive a payment from this settlement.
But that doesn’t mean you’re out of options.
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You can file a complaint with the Better Business Bureau (BBB).
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You can report your experience to the Federal Trade Commission (FTC), which oversees deceptive marketing practices.
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In the event that you are still in an automatic shipment program and it was not your choice, then you can be in a position to contest the charges raised against your credit card company.
Crepe Erase Lawsuit FAQ: Your Questions Answered
Q: Is the Crepe Erase lawsuit legitimate, or is it a scam?
A: It is completely legitimate. It is a court-approved class action settlement. However, be aware of scams. No one should call you asking for your bank information to process your claim. All communication should come through the official settlement website.
Q: How long will it take to get my settlement check?
A: After the claim deadline passes, the administrator must process all claims, which can take many months. Please be patient. You can often check the official website for updates on the payment date.
Q: What was the outcome of the Crepe Erase lawsuit?
A: The outcome was a $5 million settlement that provides refunds to eligible consumers who file a claim. The company denied wrongdoing but agreed to settle the case.
Q: Where can I find the official settlement website for the latest updates?
A: You can search online for “Crepe Erase settlement” or look for the official site established by the settlement administrator, often at a URL like CrepeEraseSettlement.com.
Final Thoughts
If you have a valid claim, your best course of action is to file before the deadline. Gather your information, find the official form, and take a few minutes to secure your refund.
Disclaimer: This article is for informational purposes only and is not legal advice. The details of the settlement are governed by the official court documents. For the most accurate and current information, including exact dates and the official claim form, please visit the Crepe Erase settlement website or consult with a legal professional.
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